Our Business Culture
Our culture, work ethic, processes and controls are all designed to provide the highest standards of customer care, within the context of an ethical debt collection service. Our business is conducted in such a way, so that we remain fully compliant with FCA guidance, national legislation, government guidelines and industry best practice.
It is a mandatory requirement that all our personnel continually demonstrate a culture of compliant service delivery, which focuses on supporting the customer, to achieve their financial objectives.
It is essential that we continue to demonstrate this commitment by ensuring the effective application of a robust compliance framework, which is fully aligned to the FCA’s standards, including the application of the Consumer Duty regime, always focusing on:
Customer Focus: Tailoring our approach to meet individual needs—no “one-size-fits-all” solutions and prioritising the right outcome for every customer.
Transparency and Fairness: Communicating clearly and honestly, with no misleading information and charging only lawful, transparent fees in line with statutory guidelines and legislation.
Supporting Financial Well-being: Offering sustainable payment plans and fair dispute resolutions, alongside flexible options, such as settlement discounts, when appropriate.
Additionally, we are members of the Credit Services Association (CSA) and strictly adhere to their Code of Practice. See HERE