Please see below for some payment options and contact details.
- Make a Payment
One off payments can be made online using your debit card.
Please ensure you are the card holder, and the payment amount is manageable for you.
Click HERE to make a payment. - Payment Plan
If you need some time to pay, we can set up a payment plan that’s affordable to you.
Click HERE to get started. - Call Us
If you would prefer to speak to someone to make a payment, you can do so by calling 0330 678 0335.
Please be sure to have your payment reference number to hand. - Cheque Payments
You can send cheque payments to WL Recoveries, 16 Royal Exchange Square, Glasgow G1 3AB.
Please ensure your payment reference number is written on the cheque. - Other Ways to Pay
To make setting up a Direct Debit as easy as possible, we can take your details over the phone.
Please call us on 0330 678 0335.
Need to get in touch about something else?
Please use the contact page HERE
Alternatively, if you need to speak to one of our experienced agents about your circumstances, or you wish to discuss your account further, you can call us on 0330 678 0335.
Complaints
We are committed to providing you with the best possible service.
Should an issue arise, you can use the form HERE to inform us so that we may address it promptly, resolve it effectively, and learn from the experience.
All complaints will be handled fairly, sensitively, and constructively.
When will I get a response ?
- Unless we resolve your complaint within 3 business days, we will acknowledge your complaint in writing to let you know we have received your complaint within 5 business days.
- We will get back to you in writing to let you know the outcome of your complaint within 8 weeks.
- If we cannot resolve your complaint within 8 weeks, we will write to you again with an update
- Our final response will outline details of our investigation and what your next steps are
- If you are not happy with the way we resolve your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service or Dispute Resolution Ombudsman (whichever is applicable) who will independently review your case for free. You have to do this within 6 months of the date of your final response with the Financial Ombudsman. You have to do this within 12 months of the date of your final response with the Dispute Resolution Ombudsman